Privacy Policy — jilevobd

1 Information We Collect

jilevobd collects personal data that is necessary to operate a safe, compliant, and enjoyable online gaming platform for players in Bangladesh. We collect only the data we genuinely need — we do not engage in excessive or unjustified data collection. The categories of personal information we collect are described below.

1.1 Registration Data

When you create an account on jilevobd, we collect the personal details you provide in the registration form. This includes your full legal name, date of birth, residential address (including city and district within Bangladesh), mobile phone number, and email address. This information is essential for creating and managing your account, verifying your identity, and ensuring that you meet the minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may request copies of identity documents at various stages of your account lifecycle. Documents we may request include your Bangladesh National Identity Card (NID), passport, driving licence, or other government-issued identification. We may also request proof of address documents such as a recent utility bill or bank statement, and proof of payment method ownership where relevant.

1.3 Financial Data

When you make deposits or request withdrawals on jilevobd, we collect transaction-related data including the payment method used (such as bKash, Nagad, Rocket, Upay, or bank card details), transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, and transaction reference numbers. We do not store full card numbers or mobile banking PINs directly — payment processing is handled through secure third-party payment infrastructure.

1.4 Gameplay & Activity Data

We collect records of your gameplay activity on jilevobd, including which games you play (slots, live casino, cricket betting, etc.), bet amounts and outcomes, session start and end times, bonus claims and wagering progress, and login and logout events. This data is used for account management, responsible gaming monitoring, fraud detection, and platform improvement purposes.

1.5 Technical & Device Data

When you access jilevobd, we automatically collect certain technical information about your device and connection. This includes your IP address, browser type and version, operating system, device type (mobile, tablet, or desktop), screen resolution, and referring URL. We also collect data about how you navigate within the platform — pages visited, time spent on each section, and click patterns. This technical data helps us optimise the platform experience for Bangladeshi players across a range of devices.

1.6 Communications Data

If you contact jilevobd via email, live chat, or any other support channel, we retain records of those communications including your contact details, the content of messages sent and received, and the date and time of each interaction. This data is used to resolve your queries, maintain quality standards, and improve our customer support service.

2 How We Use Your Data

jilevobd uses the personal data we collect for specific, legitimate purposes directly related to operating a safe and compliant gaming platform. We do not use your data for purposes that are incompatible with those described in this Privacy Policy. The primary ways in which we use your personal data are as follows:

• Account Management: To create, maintain, and administer your jilevobd player account, including processing login requests, storing account preferences, and managing account security.
• Identity Verification & Compliance: To verify your identity and age (18+ requirement), conduct KYC checks, and fulfil our obligations under applicable anti-money laundering and fraud prevention frameworks.
• Payment Processing: To process deposits made via bKash, Nagad, Rocket, Upay, and other accepted methods, and to process withdrawal requests to your registered payment account.
• Responsible Gaming: To monitor gameplay patterns and identify potential signs of problem gambling behaviour. Where concern thresholds are met, we may proactively reach out to offer responsible gaming tools or information.
• Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct on the platform.
• Customer Support: To respond to your enquiries, resolve complaints, and provide ongoing assistance through our support team.
• Platform Improvement: To analyse aggregated usage data (in anonymised form where possible) to improve the design, performance, and content of jilevobd for Bangladeshi players.
• Promotional Communications: Where you have opted in to receive marketing communications, to send you information about bonuses, promotions, seasonal offers (such as BPL season or Eid specials), and new game releases. You may opt out at any time.
• Legal Obligations: To comply with any legal obligations that apply to jilevobd, including responding to lawful requests from competent authorities.

3 Legal Basis for Processing

jilevobd processes your personal data on one or more of the following legal bases, depending on the specific processing activity in question:

3.1 Contractual Necessity

The majority of the personal data processing we carry out is necessary for the performance of the contract between you and jilevobd — specifically, the Terms & Conditions you accepted at registration. Without processing your registration data, financial data, and gameplay data, we would be unable to provide you with the gaming services you have signed up for. This is the primary legal basis for our core data processing activities.

3.2 Legal Obligation

Certain processing activities are required in order for jilevobd to comply with legal obligations, including identity verification, age verification, anti-money laundering checks, and the retention of transaction records for the legally prescribed minimum period. We cannot waive these obligations regardless of player preference.

3.3 Legitimate Interests

We process certain data — such as technical and device data, fraud detection signals, and platform analytics — on the basis of our legitimate interests in operating a secure, commercially viable gaming platform and protecting our players from harm. Where we rely on legitimate interests as a legal basis, we ensure that our interests do not override your fundamental rights and freedoms.

3.4 Consent

Where we process your data for marketing and promotional communication purposes, we do so on the basis of your explicit consent. You are free to withdraw this consent at any time without consequence to your ability to use the platform. Consent is collected clearly at registration and may be updated at any time through your account settings or by contacting our support team.

4 Cookies & Tracking

jilevobd uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to gather analytical data that helps us improve the player experience. By continuing to use jilevobd, you consent to our use of cookies in accordance with this policy.

4.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to store information about your session. Cookies cannot execute code or deliver viruses. They are widely used across the internet to make websites work more efficiently and to provide site operators with useful analytical information.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the jilevobd platform to function. They enable core features such as account login sessions, security token management, and shopping cart functionality for deposit flows. These cookies cannot be disabled without breaking core platform features.
• Performance & Analytics Cookies: These cookies collect anonymised or aggregated information about how players use jilevobd — which pages are most visited, how long sessions last, and where players encounter issues. This data is used solely to improve the platform.
• Functional Cookies: These cookies remember your preferences and settings, such as your preferred language, display settings, and whether you have previously dismissed information notices. They make your experience on jilevobd more personalised and convenient.
• Marketing Cookies: Where you have consented to marketing communications, we may use cookies to track whether you have interacted with promotional content and to ensure you do not see the same promotional message repeatedly.

4.3 Managing Cookies

You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed. Please note that disabling strictly necessary cookies will affect the functionality of jilevobd, and some features may not work correctly. Instructions for managing cookies vary by browser — please refer to your browser's help documentation for specific guidance.

5 Data Sharing & Disclosure

jilevobd does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We treat player data as confidential. However, there are limited circumstances in which we may share your data with carefully selected third parties, as described below.

5.1 Payment Processing Partners

To process deposits and withdrawals, we share necessary financial data with our payment processing partners, including mobile financial service providers such as bKash, Nagad, and Rocket, as well as card processing networks (Visa, Mastercard) and banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank). Data shared with payment partners is limited to what is strictly necessary to complete the transaction and is governed by the payment partner's own privacy and data security practices.

5.2 Game Software Providers

The games available on jilevobd are powered by third-party game studios including Pragmatic Play, Microgaming, NetEnt, Spribe, Ezugi, and others. To enable gameplay, certain session and account data may be shared with the relevant game provider's servers. Game providers are contractually bound to handle this data securely and to use it only for the purpose of delivering their gaming services.

5.3 Identity Verification Services

We may use third-party identity verification services to assist with KYC processing, age verification, and document authentication. Where we do so, your identity documents and verification data are shared with that service provider under strict contractual confidentiality and data processing agreements.

5.4 Legal & Regulatory Authorities

jilevobd may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities in response to a lawful request, court order, or other legal obligation. We will only disclose the minimum data required to satisfy the legal request and will notify you where we are legally permitted to do so.

5.5 Business Transfers

In the event that jilevobd undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the relevant successor entity as part of that transaction. We will ensure that any such transfer is subject to the same standard of data protection set out in this Privacy Policy, and we will notify affected players of any material change in data controller.

6 Data Retention

jilevobd retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. We do not retain data indefinitely; retention periods are reviewed periodically and data is securely deleted or anonymised when the retention period expires.

6.1 Active Account Data

While your jilevobd account is active, we retain all data associated with your account — including registration data, KYC documents, transaction records, and gameplay history — for the duration of your account's active status. This data is necessary for the ongoing management and security of your account.

6.2 Post-Closure Retention

Following the closure of your jilevobd account — whether initiated by you or by us — we retain certain categories of personal data for a minimum post-closure period as required by our legal and compliance obligations. Transaction records and KYC documents are retained for a minimum of five years following account closure. This retention is necessary for anti-money laundering compliance, fraud investigation purposes, and to defend against potential legal claims.

6.3 Responsible Gaming Records

Records relating to self-exclusion requests, responsible gaming tool activations, and related correspondence are retained for the full duration of the exclusion period plus an additional five years. This is to ensure that self-exclusion decisions are respected and cannot be inadvertently reversed, and to provide an audit trail in the event of a dispute.

6.4 Marketing Data

Where you have consented to receive marketing communications from jilevobd, we retain your marketing preferences and contact details for as long as your account remains active or until you withdraw your consent, whichever is earlier. Following consent withdrawal or account closure, marketing data is deleted within 30 days subject to any applicable legal retention obligations.

7 Your Privacy Rights

As a player on jilevobd, you have a number of important rights in relation to the personal data we hold about you. We are committed to respecting and facilitating these rights. To exercise any of the rights described below, please contact our support team at support@jilevobd with the subject line "Privacy Rights Request". We will respond to all valid requests within a reasonable timeframe.

7.1 Right of Access

You have the right to request a copy of the personal data that jilevobd holds about you. This is sometimes called a Subject Access Request (SAR). Upon receiving a valid access request, we will provide you with a summary of the data we hold, the purposes for which it is processed, and the categories of any third parties with whom it has been shared. There is no fee for a standard access request.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. You can update many of your account details directly through your jilevobd account settings. For corrections that cannot be made self-service — such as changes to your legal name or date of birth — please contact our support team with supporting documentation.

7.3 Right to Erasure

In certain circumstances, you have the right to request that jilevobd delete your personal data. This right applies where the data is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that this right is not absolute — we may be required to retain certain data to comply with legal obligations even if you request erasure.

7.4 Right to Restrict Processing

You have the right to request that jilevobd restricts its processing of your personal data in certain circumstances — for example, while we verify the accuracy of data you have contested, or while we assess a legitimate interests objection you have raised. When processing is restricted, we will continue to store your data but will not actively process it.

7.5 Right to Data Portability

Where we process your data on the basis of your consent or on a contractual basis, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format (such as CSV or JSON). You may also request that we transmit this data directly to another service provider where technically feasible.

7.6 Right to Object

You have the right to object to jilevobd's processing of your personal data where we rely on legitimate interests as the legal basis. You also have an absolute right to object to the use of your personal data for direct marketing purposes at any time. On receipt of a valid objection to marketing, we will cease processing your data for that purpose immediately.

8 Data Security

jilevobd takes the security of your personal data seriously. We have implemented a range of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. While no platform can guarantee absolute security, we employ industry-standard practices appropriate to the nature and sensitivity of the data we process.

8.1 Technical Safeguards

All data transmitted between your device and jilevobd is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology. This ensures that your account credentials, payment information, and personal data cannot be intercepted in transit. Our servers and databases are protected by firewalls, intrusion detection systems, and access control mechanisms that restrict data access to authorised personnel only.

8.2 Organisational Safeguards

Access to personal data within jilevobd is restricted on a strict need-to-know basis. Staff members who handle player data are trained in data protection principles and are subject to confidentiality obligations. We conduct regular internal reviews of our data handling practices and update our security measures in response to emerging threats and best practice guidance.

8.3 Password & Account Security

Your jilevobd account password is stored in hashed form — we do not store or have access to your plain-text password. You are responsible for choosing a strong, unique password for your jilevobd account and for keeping it confidential. jilevobd will never ask you for your password via email, live chat, or telephone. If you suspect your password has been compromised, change it immediately and contact us at support@jilevobd.

8.4 Data Breach Response

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jilevobd will notify affected players promptly and without undue delay. Our security team maintains an incident response plan that is designed to contain, assess, and remediate data breaches as quickly as possible. We document all data security incidents regardless of their severity.

8.5 Contact for Privacy Concerns

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how jilevobd is handling your personal data, please contact our support team directly. We take all privacy concerns seriously and will respond promptly and professionally.

Email: support@jilevobd — Subject line: "Privacy Enquiry"

Our support team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6).